Flash Furniture HERCULES Series Big & Tall 400 lb. Capacity Black LeatherSoft Ergonomic Office Chair - Adjustable Arms & Chrome Base for Home & Business Workspaces

Overall I give it a 5, but that's only because I got it here from Amazon for $133 New. I wouldn't pay the current price for it. Lasted pretty good! The seat getting hard was 1st to go after about a year, never was all that soft (for a heavy person). After a couple years the bonded part of the PU leather started coming off - never ripped or tore though. After 4 years the lift started losing pressure but would adjust back up and stay for a while - this of course became more frequent. Never installed the arms. BTW, I'm closer to 500 than 400. All the hard parts except for the gas lift, are still in great shape. Could still be used , with a new lift. But I recently retired it. So yeah, its a good chair. But for this current price there are some that can be better IMO.I have bought two of these chairs. I am over 300 lbs. and I have used the first chair extensively. I bought the first chair over five years ago. I only bought a second one because I needed another chair in a separate location. Although the coating on the cushioning of the original chair is coming off, it is still all as solid as the day I bought it. The cushions on the old chair are a little compressed compared to the new one, but the chair is still comfortable and supportive.The only caution I would give for buying this chair is that it is not made for smaller-statured people. I am 6'0" tall, and I can rest my feet comfortably on the ground with the chair in the lowest position. If I were any shorter, my feet would not touch the floor when I am sat up straight with my butt all the way at the back of the chair.If you are a bigger person, especially heavy and tall, this chair is a good option for you. If I ever wear either of my (2) chairs, I would buy this same one over again.This isn't a negative review, it's an honest one.I would have scored this chair 5/5 because of these pros:-Easy assembly.-Wide seat and overall comfortable padding.-Holds 300+lbs easily.-Metal frame.I deducted from my score because of these key points:-Broken shipping box.-Tears in the fabric.-General poor quality control.I bought this chair because of my previous one breaking due to the plastic frame it had. Upon arrival, the box was obviously broken. The bottom had completely busted. It was obvious that the way the ups employee had placed it on the ground, he didn't want us to see it. So I'm not sure whose fault it was, regardless the box that it's shipped in could be better.After taking out each piece and inspecting them, I did find a few pieces of the fake leather that had nicks in it. Probably 3 in total. I had already read reviews about this being an issue, so it wasn't unexpected. The nicks weren't large or deep enough to cause too much of a concern for me at the moment. With time I already know I'll probably have to patch them. Other noticeable issues in the chair's assembly are that some of the staples that keep the fabric in place over the leather, don't actually line up with the fabric. So some stables are just in the leather and some are half on the fabric. There's no area where the leather isn't stapled in, so at least it gets the job done. There is a small portion where the metal frame will catch the back of my heel. As long as you avoid the path of the wheels when sliding around, this shouldn't be a problem.Assembly was easy enough. If you've ever put together an office chair before or even if you haven't, the instructions are basic and straightforward. The chair does tilt but does not recline. It has a very wide seat that is comfortable and it holds the weight placed in it nicely. Also, for those who carry a lot of their weight in their lower body, I haven't noticed a lot of sweat or sticking to the fake leather of the chair. I would say overall the chair is great for a budget. Especially if you don't mind the flaws. If there were better quality control and safer packaging, I would probably rate the chair 5/5.When I opened the box to assemble the chair, the hardware was spilling out of everywhere. Although there was no damage to the chair, I was a bit disappointed to see that the hardware blister pack was pretty beat up. It took a few minutes to gather and sort out the bolts as there are 3 different lengths. The box was in pretty good shape but it looked like everything was carelessly thrown into the box. These are the only pictures that I took.Assembly was pretty straight forward. The instructions were buried deep in the box and used illustrations exclusively. This is nice because Chenglish instructions are difficult to follow. I used a cordless drill with a 1/4" hex bit to assemble. Be sure to set your torque clutch at a low setting and work your way up. Screwing them in at full power can easily result in cross-threading and stripping of bolts/nuts/heads. Using the included child size hex key is painful and takes forever. Total assembly time was around 20 minutes. I've done these before and I used a waist high table to balance the chair on.It's a nice chair. The base is chrome-like and metal. Adds a nice touch to the black. I think it is leather. not sure. It seemed comfortable.The only reason I didn't give it 5 stars is that it could've been packed better. I can't blame this on FedEx either. Although each part was wrapped nicely, the casters and hardware were all over the place inside the box. It was like someone just tossed them in before taping the box shut. How the hardware blister pack got shredded like that is beyond me. I think it was damaged before being put in the box . Either way, not a show stopper.I'll update my review after it's been in use for a while. I'm happy with the purchase.the chair is perfect for my needs.